Privacy Policy

Information We Collect

We collect information you provide directly to us, such as when you create an account, make a reservation, subscribe to our bento service, or contact us. This includes your name, email address, phone number, delivery address, dietary preferences, and payment information.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, process transactions, send you technical notices and support messages, communicate with you about products and services, and personalize your experience with our platform.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with trusted partners who assist us in operating our website and conducting our business.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can control cookie settings through your browser preferences.

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Account information is retained until you request deletion.

Your Rights and Choices

You have the right to access, update, or delete your personal information. You may also opt out of certain communications from us. Contact us to exercise these rights or if you have questions about your data.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information.

Marketing Communications

We may send you promotional emails about our services, events, and special offers. You can unsubscribe from these communications at any time by following the instructions in the emails.

Analytics and Performance

We use analytics tools to understand how visitors interact with our website. This helps us improve our services and user experience. These tools may collect information about your device and browsing behavior.

Legal Compliance

We may disclose your information when required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights or comply with a judicial proceeding.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you of any such change in ownership or control.

Updates to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "last updated" date.

Contact Information

If you have any questions about this privacy policy or our data practices, please contact us at privacy@velricgarden.com or call us at +81 50-3615-6082.